Refund policy

This policy is drafted in accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Legal Metrology Act. By purchasing from Liam Junior, you agree to the following terms.

1. Mandatory Rights of the Consumer

As per Indian law, we do not refuse returns, replacements, or refunds if:

  • The product is defective, damaged, or "spurious."
  • The product is not of the characteristics or features advertised.
  • The product is delivered late (unless due to Force Majeure).
  • The wrong item was shipped.

2. Return & Exchange Window

  • Standard Window: Customers have the right to initiate a return or exchange within 7 days of delivery.
  • Condition: Items must be in their original condition, unwashed, and with all tags intact.
  • Hygiene Exception: In line with industry standards, certain items like innerwear and socks are non-returnable unless a manufacturing defect is present.

3. Refund Process & Timelines

  • Approval: Once the return is picked up and passes our quality check, the refund will be initiated within 48 hours.
  • Payment Method:
    • Prepaid Orders: Refunds will be credited back to the original payment method (Bank/Card/UPI) as per RBI guidelines.
    • COD Orders: Refunds will be processed via bank transfer or Store Credit, as per the customer's choice.
  • Reflected Credit: It may take 5–7 business days for the amount to reflect in your account after initiation.

4. Cancellation Policy

  • Customer Cancellation: Orders can be cancelled at any time before they are "Dispatched."
  • Charges: As per Rule 4(8) of the E-Commerce Rules, we do not impose cancellation charges unless similar charges are borne by us for unilateral cancellations.

5. Grievance Redressal Mechanism

In compliance with Rule 4(4), we have appointed a Grievance Officer to address your concerns.

  • Grievance Officer: Muhammad Anshad
  • Designation: Head of Operations
  • Contact Email: support@liamjunior.com
  • Phone: +91 9846887756
  • Address: Nadapuram, Kozhikode, Kerala, India - 673504

Timeline: We will acknowledge your complaint within 48 hours and provide a resolution within one month from the date of receipt.